Accounts Payable Service Desk Representative

Budapest (VIII.) (RC-7290)

Our client is a multinational bank who is looking for an Accounts Payable Service Desk Representative to join them.

Main tasks

  • Prepare and respond to voice or email inquiries from employees and vendors who call or write to one of our email assistance addresses for the services listed above;
  • Ability to handle customer complaints and the resilience and tenacity to ensure the query is resolved in an efficient and timely manner;
  • Escalate to a Manager any calls or emails that are sensitive in nature to our reputation;
  • Accurately prepare individual metrics at the end of each business day to be consolidated with the group's performance;
  • Monitor system performance, escalating technical-related issues to management or via trouble ticket escalation;
  • Follow up customer queries and check resolution where necessary to ensure satisfaction with the response;
  • Track and document all customer contact;
  • Follow up customer queries and check resolution where necessary to ensure satisfaction with the response;
  • Continuously improve call handling skills, systems knowledge, communication skills and knowledge of customer base;
  • Ensure high-levels of Customer Service and satisfaction in a challenging Shared Services environment.

Conditions for getting the job

  • Fluent English;
  • Excellent spoken and written communication skills;
  • Working knowledge of MS Office;
  • High level of numeric skills, financial/accounting skills is a plus;
  • Strong investigative and analytical skills;
  • Adaptability;
  • Team working skills.

Advantage for getting the job

  • Spanish languge knowledge is an advantage;
  • Experience of working in an international context.

Application requires

  • If you're interested in the position, send us your CV both in Hungarian and English via e-mail to tamba.judit@job.hu.

Details of position

Job identifier: RC-7290
Position name: Accounts Payable Service Desk Representative
Work place: Budapest (VIII.)
Specialty: Accounting General
Daily work hours: Full time job (8 hours)

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