Accounts Payable Service Desk Representative (English and Spanish speaking)
Budapest (VIII.) (RC-7464)
Our client is a multinational bank who is looking for an Accounts Payable Service Desk Representative to join them.
Main tasks
- Prepare and respond to voice or email inquiries from employees and vendors who call or write to one of our email assistance addresses for the services listed above;
- Ability to handle customer complaints and the resilience and tenacity to ensure the query is resolved in an efficient and timely manner;
- Escalate to a Manager any calls or emails that are sensitive in nature to our reputation;
- Accurately prepare individual metrics at the end of each business day to be consolidated with the group's performance;
- Monitor system performance, escalating technical-related issues to management or via trouble ticket escalation;
- Follow up customer queries and check resolution where necessary to ensure satisfaction with the response;
- Track and document all customer contact;
- Follow up customer queries and check resolution where necessary to ensure satisfaction with the response;
- Continuously improve call handling skills, systems knowledge, communication skills and knowledge of customer base;
- Ensure high-levels of Customer Service and satisfaction in a challenging Shared Services environment.
Conditions for getting the job
- Fluent English and Spanish;
- Excellent spoken and written communication skills;
- Working knowledge of MS Office;
- High level of numeric skills, financial/accounting skills is a plus;
- Strong investigative and analytical skills;
- Adaptability;
- Team working skills.
Advantage for getting the job
- Experience of working in an international context.
Application requires
- If you're interested in the position, send us your CV both in Hungarian and English via e-mail to tamba.judit@job.hu.
Details of position
| Job identifier: | RC-7464 |
|---|---|
| Position name: | Accounts Payable Service Desk Representative (English and Spanish speaking) |
| Work place: | Budapest (VIII.) |
| Specialty: | |
| Daily work hours: | Full time job (8 hours) |
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