Accounts Payable Service Desk Representative (English and Spanish speaking)

Budapest (VIII.) (RC-7464)

Our client is a multinational bank who is looking for an Accounts Payable Service Desk Representative to join them.

Main tasks

• Prepare and respond to voice or email inquiries from employees and vendors who call or write to one of our email assistance addresses for the services listed above;
• Ability to handle customer complaints and the resilience and tenacity to ensure the query is resolved in an efficient and timely manner;
• Escalate to a Manager any calls or emails that are sensitive in nature to our reputation;
• Accurately prepare individual metrics at the end of each business day to be consolidated with the group's performance;
• Monitor system performance, escalating technical-related issues to management or via trouble ticket escalation;
• Follow up customer queries and check resolution where necessary to ensure satisfaction with the response;
• Track and document all customer contact;
• Follow up customer queries and check resolution where necessary to ensure satisfaction with the response;
• Continuously improve call handling skills, systems knowledge, communication skills and knowledge of customer base;
• Ensure high-levels of Customer Service and satisfaction in a challenging Shared Services environment.

Conditions for getting the job

• Fluent English and Spanish;
• Excellent spoken and written communication skills;
• Working knowledge of MS Office;
• High level of numeric skills, financial/accounting skills is a plus;
• Strong investigative and analytical skills;
• Adaptability;
• Team working skills.

Advantage for getting the job

Application requires

• If you're interested in the position, send us your CV both in Hungarian and English via e-mail to tamba.judit@job.hu.

Details of position