Application Support Analyst

Budapest (HC-11077)

Application Support Analyst

Job Purpose

 

This business-critical requisition required to support daily production batches.

Main tasks

  • Provide application support oversight in resolving and troubleshooting problems.
  • Provide and support recommendations for improved procedures and policies.
  • Ensure that there is a seamless communication channel between the support and the development team for ensuring the production issues are fixed in timely manner.
  • Assist and support in achieving departmental goals and objectives.
  • Provide advanced application support to effectively utilize the system infrastructure and resources. 
  • Provide direct assistance to users in using and interpreting software tools and products.
  • Actively drive down incident and work towards improving application stability and resilience.

Conditions for getting the job

Knowledge and Experience

  • 3-4 years of experience in handling production support activities, identifying and resolving technical issues.
  • Experience with handling ETL jobs with sound expertise in UNIX/LINUX to identify issues at data level and trace file transfers from one system to another.
  • Should have good expertise in database level analysis to trace issues to closure. Also, should have extensive experience in writing complex and efficient SQL DML statements.
  • Should be aware of various scheduling tool.
  • Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.
  • Delivering regular and customized training to teams within the business
  • Experience on shell scripting would be added advantage
  • It is desired but not mandatory to have experience with ETL Development tools.

 

Skills 

  • Strong design & execution bend of mind to help resolve complex technical issues
  • Ticketing tools like ServiceNow
  • Scheduling tools like Autosys
  • Thorough understanding of ETL and relational database methodologies
  • Software engineering best practices
  • Passion for technology and self- starter
  • Strong writing, communication, time-management, decision-making, and basic task organization skills
  • Ability to prioritize and manage schedules under tight, SLA’s.
  • Good written & verbal communication skills

  

Qualifications 

First class degree with excellent academic qualifications. B.E/ B.Tech in Comp science, IT, or other engineering disciplines from a reputed institute with relevant work experience.

 

Competencies 

  • Sense of ownership and ability to escalate when/if required
  • Good change management discipline
  • Sincere, Flexible and willing to learn new technology as and when new mandates com
  • Ability to understand domain concepts
  • Ability to mentor team members technically

Application requires

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If you are interested in the position, please send your CV to Reka Horvath, IT Recruiter: horvath.reka@job.hu or call +36 20 258 6585.

Details of position

Job identifier: HC-11077
Position name: Application Support Analyst
Work place: Budapest
Specialty:

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